Managed Services Engineer (1st/2nd Line)

Provide SLA-backed support and proactive monitoring that keeps client infrastructure and applications running smoothly.

Key Responsibilities

• Resolve service desk tickets within agreed SLAs
• Monitor infrastructure and respond to alerts
• Perform patching, backups and routine maintenance
• Document fixes and contribute to the knowledge base

What You'll Bring

• 1+ year in an IT support or service desk role
• Windows Server, Microsoft 365 and networking fundamentals
• Clear communication and a customer-first mindset
• Right to work in the UK